Guild Wars Wiki:FAQ

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Guild Wars Wiki Frequently asked questions
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Guild Wars Wiki

What is this?
This is the official wiki for the game of Guild Wars. See About.
Why Guild Wars Wiki?
Why did we not just use GuildWiki for game documentation? See Why Guild Wars Wiki?.
Is this available in languages other than English?
There are no such plans at the moment.
How can I help?
Contributions for the community help grow this wiki. See how you can help.
Are there any policies I should be aware of?
See all our policies. You might also want to take note of recent policy changes.
Are there any style and formatting guidelines I should be aware of?
See all our formatting guidelines. You might also want to take note of recent guidelines changes.
Is there a village pump in this wiki?
Try Guild Wars Wiki:Community portal.
Where can I get an answer to my wiki-related question?
Try Help:Ask a wiki question.
Where can I get an answer to my game-related question?
First check the game-related FAQs further down this page. If you can't find an answer, try Help:Ask a game question.
Who or what is WikiAdmin?
WikiAdmin is an automated notification system which emails users in accordance with their settings in Special:Preferences.
Where should I post suggestions?
If you have suggestions you'd like to share with ArenaNet please go to the Feedback portal and choose the appropriate area.

About Guild Wars

Where is the official website?
The official website is at https://www.guildwars.com/.
There are also official websites in other languages:
Where can I buy this game?
Guild Wars Reforged is available as a single bundle including the Prophecies, Factions, and Nightfall campaigns. It can be purchased from the official Guild Wars Online Store or Steam. The mobile client is available on the App Store and Google Play. Individual campaigns are no longer sold separately. The Eye of the North expansion and Bonus Mission Pack remain available as additional purchases.
Can I download the game client?
Yes. The PC game client can be downloaded from the official website. The mobile client can be downloaded from the App Store or Google Play.
What happens if I reinstall Guild Wars Reforged or install it on a new computer?
You will just need to re-download the latest patches before playing again. All player data—personal information, characters, inventory, and in-game achievements—is stored on ArenaNet servers and tied to your account, not on your local device. The only thing you need to manually retain is your skill and equipment templates. Alternatively, you can copy the Gw.dat file to an external drive to avoid re-downloading the game data on PC.
On mobile, simply reinstall the app from the App Store or Google Play. Your account and progress are synced automatically.
Is there a trial version of the game?
There is currently no trial version available for PC. Historically, a trial DVD was released offering a 14-day/10-hour trial period. It was also possible to visit Eye of the North for 5 hours from an account with already-purchased access to one of the core campaigns by providing the activation key specified here. All boxed retail versions of the game also contained a trial key inside, and some fansites had forums where you could ask around for unused trial keys.
On mobile, Guild Wars Reforged is free to play with ad-supported access to the Prophecies campaign. See Guild Wars on Mobile for details on the restrictions that apply to free mobile accounts.
Is there a subscription fee for Guild Wars Reforged?
No. After the initial purchase, you can play whenever you want with full access to the content you purchased. Historically, Guild Wars was available through other payment models in certain markets: in Korea, it was offered through time cards, and in Japan, it was offered through a monthly subscription.
On mobile, the game is free to play with ad-supported access to the Prophecies campaign. Players using an existing ArenaNet email-based account with a Guild Wars Reforged entitlement see no ads.
Do I need an internet connection to play?
Yes.
Where is my activation key?
  • Keys purchased via the Guild Wars Online Store are granted immediately upon purchase and sent to you in the purchase confirmation email.
  • For purchases made through Steam prior to December 3rd, 2025, keys may be accessed in your Steam library by right-clicking 'Guild Wars' and selecting Manage > CD keys. New Guild Wars Reforged accounts created on Steam do not require a serial key, as they are linked directly to your Steam account.
  • Physical boxed copies of the original Guild Wars campaigns contain keys printed within a folded glossy white perforated envelope. Eye of the North boxed keys are inside a graphic oval perforated envelope.
Do I have to buy the original Guild Wars to play Factions or Nightfall?
No. Guild Wars Reforged includes all three campaigns—Prophecies, Factions, and Nightfall—in a single purchase. Individual campaigns are no longer sold separately.
Historically, Factions and Nightfall were standalone products that could be purchased and played independently of the original Prophecies campaign. If you owned any single campaign prior to the launch of Guild Wars Reforged, you have automatically been granted access to all three.
How can I find out more about Guild Wars: Eye of the North?
See Guild Wars Eye of the North. Eye of the North remains available as a separate purchase alongside Guild Wars Reforged.
Where can I get help regarding a technical issue?
Contact support. For mobile-specific issues, see Guild Wars on Mobile for platform requirements and known issues.
How can I report a bug?
Contact support.
Where can I get help with a gameplay issue?
Try Help:Ask a game question. Note that technical issues such as connection problems will usually direct you to support.
How do I report in-game misconduct?
Use the in-game /report command or contact support. See this article for details on filing a support request to report EULA violations.

Game account

Can I change the email address that I used to register my account?
You can change your email address through the official ArenaNet account website. For special circumstances (such as an inactive or inaccessible email account), contact support.
What can I do if I forgot my account name/email address?
Your account name is your email address. If you have multiple Guild Wars accounts from the legacy PlayNC or NCsoft Master Account system, your account name may be username@plaync or username@ncsoft. If you are still unable to determine your account name, contact support.
What can I do if I forgot my password?
Reset your password through the official ArenaNet account website. If you encounter any difficulties, contact support.
How do I change my password?
Log in to your account on the official ArenaNet account website, where you can change your Guild Wars and/or Guild Wars 2 password. If a Guild Wars 2 account is linked, both passwords will be changed to the same value. Changing your account name on that site may result in you not being able to log in to the game. In that case contact support.
Why does the game not recognize my access key after I reinstalled?
You do not need your access key when reinstalling. The access key is used only to activate your account, after which you can log in from any computer. Once an access key is used, it cannot be used again to create a new account (although it can be used to verify account ownership with support in the event of a dispute). Note that new Guild Wars Reforged accounts created on Steam do not use access keys, as they are linked directly to your Steam account.
Can I add an access key to an existing account?
Yes. This is how you add expansions such as Eye of the North and the Bonus Mission Pack to your account. Since Guild Wars Reforged already includes all three campaigns, campaign access keys are no longer sold separately.
How do I add an access key to my existing account?
Start the Guild Wars Reforged game client. There is a link below the password field where you can choose to add an access key. Make sure you select the option to add the key to your existing account, otherwise you may create a second account, and accounts cannot be merged later. Keys can also be added through the Edit Account button on the Character Select screen.
How do I find out what access keys my account has?
Start the Guild Wars Reforged game client and log in to your account. Click the "Edit Account" button on the lower left corner of the character selection screen to view the names of all game components associated with your account. The actual access keys are not revealed, for security purposes.
Can I use the same access key for multiple accounts?
No. Each access key can only be used for a single account.
Does an access key have any use after it has been attached to an account?
Yes. When dealing with account-related issues, support may request an access key to prove account ownership.
Can I merge two accounts?
No, accounts cannot be merged. If you mistakenly created a separate account instead of adding an access key to your existing one, contact support. They may be able to deactivate the new account and attach the key to your original account.
Will my account expire?
No.
Can I change my characters' names?
With the Fourth Anniversary content update, name changes are now available, for a fee. See Character Name Change for details.
Can I transfer my characters to another account?
No, characters cannot be transferred from one account to another. Characters created in one account are permanently tied to that account (until you delete them).
Can I buy, sell or trade accounts?
No, the User Agreement states in 3.1 Prohibited Conduct that "You may not do any of the following without signed written consent from a legally authorized representative of ArenaNet: xiii. Buy, sell, share, or transfer Use to the Services to or from any third party (including buying or selling Virtual Goods from or to other players for real money)". Using an account for which you are not the original owner puts you at risk of losing all future investments you make in that account, including campaigns, character slots, and more, as well as all titles and other accomplishments that you attain.
What can I do to make my account more secure?
Please read Gaile Gray's page on Account security.
My account was banned for botting/misconduct. How can I appeal?
Contact support. Before you do, please read Gaile Gray's post about bot bans, so that you are familiar with ArenaNet's point of view on banning and bots.
Don't see your answer?
Click here to ask a question.

Playing the game

Is a character tied to the campaign where that character was created?
No. All roleplaying characters can travel to any other campaign linked to the same account. Since Guild Wars Reforged includes all three campaigns, characters can freely travel between Prophecies, Factions, and Nightfall. Eye of the North requires a separate purchase.
See the next question on how to transfer them from one campaign to another.
How do I bring my character to another campaign or expansion?
Since Guild Wars Reforged includes all three campaigns, no additional account keys are needed to travel between Prophecies, Factions, and Nightfall. Eye of the North must be purchased separately and added to your account.
To transfer a Guild Wars Prophecies character to another campaign or expansion:
To transfer a Guild Wars Factions character to another campaign or expansion:
To transfer a Guild Wars Nightfall character to another campaign or expansion:
After the appropriate quest has been completed, the character can freely travel between campaigns using the travel icon on the world map (or, when travelling to Eye of the North, the Asura Gate icon).
Nightfall characters have an additional requirement; they must have completed the Time is Nigh (a primary quest) to be offered these quests.
See Campaign travel and the individual quest articles for more information.
How do I bring my foreign character to an earlier area of the game?
Can I play with someone who owns a different set of campaigns?
Since Guild Wars Reforged includes all three campaigns, all Reforged owners can play together in Prophecies, Factions, and Nightfall. For PvP areas in the Battle Isles, all players can play together regardless of which expansions they own. Players who do not own Eye of the North cannot join parties in Eye of the North content.
I abandoned a primary quest in Eye of the North, how do I re-take the quest?
Abandoned primary quests in Eye of the North can be retaken through the "seek guidance" option at the Scrying Pool in the Hall of Monuments.
How do I get the special bonus items for my game?
Type "/bonus" in a town or outpost to add all eligible bonus items to your inventory, if you have space and don't already have that item created on that character. You can list the special items on your account by typing "/bonusitems". You can delete unwanted bonus items by dragging them to the trash can on your inventory bar. You can recreate them using the "/bonus" command again; however, take care as some special items cannot be remade—especially the miniature bonus items. These and other commands are listed on the Special commands page.
Note: Guild Wars Reforged does not include bonus items for new purchases. Players who owned campaigns prior to Reforged will still have access to any bonus items from their previously redeemed purchases.
How do I start a mission?
In Prophecies and Factions, missions are started by pressing the "Enter Mission" button in Party Window. In Nightfall and Eye of the North, missions are started by talking to a mission starter, identified by the rotating green shield and two swords symbol floating above their head.
I have a level 20 character, why don't I have 200 attribute points?
The remaining 30 attribute points can be obtained by completing two quests in your character's native campaign: Forgotten Wisdom and The Hero's Challenge for Prophecies characters, Lost Treasure and An Unwelcome Guest for Factions characters or Rising in the Ranks: First Spear and Rising in the Ranks: Master Sergeant for Nightfall characters. See the individual quest articles for more information.

See also